Learner Journey and Experience
Te Pūkenga is putting learners and their whānau at the centre of everything we do.
The ‘rito’ is the inner shoot of the flax. In the same way, our learners and their whānau must be at the centre of Te Pūkenga. Everyone has a role in ensuring the success of the rito – staff, learners, whānau and communities, our Treaty partner, leadership, and employers.
Our commitment to ākonga
Not only are these things guiding what we’re doing, there is legislation to support our efforts.
Prioritise our ākonga
Put learners at the centre of everything we do.
Operate in a way that allows us to empower learners on academic, non-academic, and wellbeing matters and matters relating to our practices and services.
Work towards equity for learners of different genders, ethnicities, cultures, and abilities.
Improve outcomes for Māori
Respond to the needs of and improve outcomes for Māori ākonga.
Meet the needs of all
Meet the needs of all learners especially those we haven’t previously served well: Māori, Pacific and disabled learners
Te Rito reports and insights
At the beginning of Te Pūkenga journey in 2020, we started the Ākonga at the Centre research project. This project involved a small research team that travelled across Aotearoa to gain insights directly from our learners, and those who support them.
We asked “what were the enablers and barriers to learner success at all stages of the journey?” From there, we identified potential opportunities to enhance success for all learners, especially those who haven’t previously been served well: Māori, Pacific and disabled learners.
These learner insights are at the centre of all our mahi at Te Pūkenga. Read this research and hear from our learners and the people who support them — Te Rito Learner and Staff personas - imagined characters based on real-life learner research
Download all Te Rito reports:
- Te Rito Insights from Māori learners and all learners, Part One
- Te Rito Insights from Pacific learners, Part Two
- Te Rito Insights from disabled learners, Part Three
Further accessible versions
- Executive Summary in Word format
- Executive Summary in PDF format
- Te Rito Insights from Disabled learners - easy read
Videos for use in presentations and awareness raising:
Te Pūkenga Learner Persona Video 1 - Creating a legacy for my whānau
Te Pūkenga Learner Persona Video 2 - Determined and Enabled
Te Pūkenga Learner Persona Video 3 - Our Needs
Te Pūkenga Learner Persona Video 4 - Titiro ki Tua
Download Te Pūkenga Strategic Disability Action Plan
- Te Pūkenga Strategic Disability Action Plan in Word format
- Te Pūkenga Strategic Disability Action Plan in PDF format
See (screen-reader accessible versions):
We’ve heard from ākonga
Ākonga are shaping their future with Te Pūkenga
Having learners input to strategy, decision making and how we operate is a principal goal if learners are to have their voices heard and acted upon. Te Pūkenga is setting up a national student committee.
Learners from throughout the network will be elected to the committee, which will enable real opportunities for active participation in Council’s decision making. We have been working with a team of learners to design the Learner Advisory Committee (LAC), it’s function and how learners will be elected, both for the interim and long-term.
Te Pūkenga is designing a future operating model that will describe what we will be, what we will do, and how we will be different. Building an operating model will help us work out what we want to achieve and how we will deliver it. Learners have been involved in the core co-design group and have been invited to provide feedback at each stage of its development.
We will reciprocate the tāonga gifted by those that shared their experiences, by reporting on what we have heard as a resource for our network and others. Their experience can inform us to take action.
For example, the Learner Insights captured in our Te Rito report are utilised within our various portfolios and workstreams to ensure the learner voice is at the centre of Te Pūkenga’s strategies, decision making and development.
Learner voice means ideas, feedback and thoughts from anyone who is a learner, about anything that they care about. The learner voice framework will help strengthen learner voice systems, to enable effective learner voice across the network.
We have involved learners in a variety of working and reference groups already, such as the development of the Learner Advisory Committee and the Ākonga at the Centre project and more will follow (see ‘Have your Say’ section below).
Have your say
Academic regulations set the rules and standards that ensure the integrity and quality of teaching, learning and assessment throughout Te Pūkenga. The first draft of Te Pūkenga Academic Regulations has been completed and is available for your feedback.
Te Pūkenga is designing a future operating model that will describe what we will be, what we will do, and how we will be different. Building an operating model will help us work out what we want to achieve and how we will deliver it.
You can have your say through our Your Voice platform.