Operating Model

Ākonga FAQs

These frequently asked questions were shared during the Operating Model engagement activity in October 2021.

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What does Te Pūkenga and its proposed Operating Model mean for me? What will be different?

Our learners are at the centre of everything we do. What you need for success guides our decisions and te changes we make to how you learn with us. Te Pūkenga Operating Model aims to make your learning with Te Pūkenga happen in the ways, places and timings that suit you best.


You’ll still be able to study and train across multiple courses and qualifications, but you’ll have more choices in what, how and where you can learn. Te Pūkenga is here to help you fit learning around your life.


You’ll also notice Māori values and principles reflected in everything we do, with our Te Tiriti Excellence framework - Te Pae Tawhiti in place to monitor Te Tiriti and equity outcomes. This new operating model is designed to remove systemic barriers like racism and bias in your learning environments and journey, including enrolment and assessments, will be improved to address issues of cultural safety and wellbeing.


The future experience we are all creating is one where the mana of all learners (and their whānau) is upheld, and there are equitable opportunities for success.


The Operating Model outlines the functions of the organisation (what we will deliver) and the services (how we will deliver them) to achieve our vision, the intent of the Reform of Vocational Education (RoVE) and our Charter.

Why should I give feedback on the proposed Operating Model?

Your voice is important to help guide what your future learning journey and experience will be. The draft Operating Model describes how the network will be organised to better support your learning success and and how employers, staff, and iwi, hapū and Māori will contribute to this success, especially for our underserved Māori, Pacific, and disabled learners. 

Why should I care or give my feedback if I’m going to be finished by 2023?

Even though you may complete your qualification by the time Te Pūkenga begins operating, your perspectives as a learner are incredibly valuable. After all, you’ve made your way through the current system and so you’ve got a lot of fresh insight into what works and what we need to do better.


You might want to return to education in the future – maybe in a different region or in a different field. Terefore, you’ll benefit from a system that puts you at the centre. You might have whānau who plan to study in the future, and your input now will go a long way towards making their experience more supportive, flexible and culturally responsive.

Will the new Operating Model mean that the programme I’m planning to study won’t be available in my region anymore?

The Operating Model mahi isn’t looking at specific programmes and where they’re offered; it’s a ‘big picture’ design of how the whole system will work. It’s about listening to the needs of learners, staff and employers and then developing better ways to deliver learning across the network, while also providing a new set of services that could remove barriers.

What does the Operating Model mean if I’m Māori, Pacific and/or a disabled learner? The old system didn’t work very well for me.

Te Tiriti partnership and equity are part of the backbone of our organisation so that Māori voices and worldviews are central to informing decision-making.


You will see increased visibility of te ao Māori throughout all aspects of your learning, and within support services, your physical learning environment, student celebrations and campus life in general.


For Māori and for other people who haven’t been well-served by our existing system, this new Operating Model is designed to remove systemic barriers like racism and bias of all kinds in your learning environments. Our processes, including enrolment and assessments, will be improved to address issues of cultural safety and accessibility.

Audience-specific frequently asked questions